SAAS Architect | THE SAAS NETWORK | IT RESOURCE NETWORK

Salesforce.com Acquires InStranet, Bringing Industry-Leading Knowledge Base Technology to Salesforce CRM Customer Service & Support

Gary E Smith THE SAAS NETWORK — Wed, 20 Aug 2008 07:38:15 GMT

Salesforce.com Acquires InStranet, Bringing Industry-Leading Knowledge Base Technology to Salesforce CRM Customer Service & Support

Accelerates salesforce.com's momentum in the enterprise call center market, adding game-changing technology and 350,000 global call center agents Powerful knowledge base Dimensions technology rapidly delivers the right answer to customers and service agents Company adds industry leaders Comcast, Expedia, Orange, Royal and Sun Alliance, Vimpelcom, and Volkswagen Credit to the thousands of companies using Salesforce CRM Customer Service & Support

SAN FRANCISCO, Aug 20, 2008 /PRNewswire-FirstCall via COMTEX/ -- Salesforce.com, the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS), today announced the acquisition of InStranet, the leading provider of knowledge management technology for business to consumer (B2C) call centers. The acquisition brings powerful knowledge base Dimensions technology to Salesforce CRM Customer Service & Support, enabling customers and call center agents around the world to quickly find the answer they need, the first time. The addition of this game-changing technology and approximately 350,000 global call center agents aggressively accelerates the momentum of Salesforce CRM Customer Service & Support in the growing customer service and support market, which is currently estimated at $3.4 billion by Gartner (Gartner, Market Trends: CRM Software, Worldwide, 2007-2012, March 31, 2008).

"I'd like to welcome the InStranet team to salesforce.com," said Marc Benioff, chairman and CEO at salesforce.com. "We're excited to add this unmatched technology to our SaaS applications and Force.com platform. Not only will it make our service and support offering stronger for our customers and further their success, but it will help catapult our growth in the customer service and support space."

"Delivering our technology as a service had become a key focus for us due to strong interest from our customers," said Alex Dayon, founder and CEO of InStranet. "This is an exciting opportunity for all of us at InStranet, and will be a huge leap forward for the SaaS market."

"This acquisition gives Salesforce CRM Customer Service & Support unique technology that provides a better approach to knowledge base management," said Sheryl Kingstone, director, Enterprise Research at Yankee Group. "And the timing is ripe -- companies have been asking for a better way to organize their corporate knowledge to serve customers, and this acquisition will help salesforce.com differentiate itself from the competition."

The Customer Service and Support Market Opportunity -- Turning Agents into Brand Champions and Customers into Evangelists

Among the top five providers of customer service applications, salesforce.com was the fastest growing by revenue in 2007 (Source: IDC, "Worldwide Customer Service Applications 2008 Vendor Shares: Economic Uncertainty Will Drive Service Applications," Doc # 213028, July 2008). Thousands of customers around the world such as Qualcomm, Transunion, Corporate Express, and Misys have already standardized on Salesforce CRM Customer Service & Support. According to Gartner, at least 75% of customer contact centers will use a form of SaaS by 2013 (Gartner, Magic Quadrant for CRM Customer Service Contact Centers, Maoz, March 19, 2008).

Traditional customer service and support vendors' "search and hope" approach using keyword search technology has been riddled with failure: Customers struggle because they can't find the right answer to their questions through Web-based self-service portals, and call center agents are more challenged than ever to help customers due to the large amount and complexity of information buried in their knowledge bases. According to IDC, searchers fail to find what they are looking for 30-50% of the time (Source: IDC, "Microsoft Buys Powerset Up the Web Search Ante," Doc # lcUS 21330608, July 2008).

InStranet has solved the customer service and support challenge by taking a completely different approach to knowledge base management through its patented knowledge base Dimensions technology, which adds the customer's context, such as product or geography, to the knowledge base to quickly hone in on the right solution and eliminate irrelevant search results. This powerful technology provides call center agents with accurate answers to customer questions at an unmatched speed and greatly improves customers' Web-based self-service experience, drastically reducing the number of calls to call center agents by frustrated customers. Given that Yankee Group estimates that a customer service call costs $5.50 on average (Yankee Group, Great Expectations: Self Service Success Can Happen, Kingstone, May 2006), InStranet's customers are saving money and providing higher levels of customer satisfaction.

In addition, because of the technology's open architecture, it provides rapid time to value, with deployments taking place in weeks as opposed to months. This approach has found tremendous customer success in the most demanding enterprises, including some of the world's largest call centers supporting more than 35,000 agents. Salesforce.com is adding this technology innovation as a key component to Salesforce CRM Customer Service & Support, enhancing its Call Center and Customer Portal applications in use today by thousands of companies around the world.

"Salesforce CRM Customer Service & Support has already revolutionized our support centers by bringing the benefits of SaaS to our support personnel around the globe," said Peter Rubenacker, vice president, Information Technology, Qualcomm. "The addition of this knowledge base Dimensions technology provides a valuable extension of their platform."

"This technology has had a significant impact on our ability to rapidly launch new clients and maximize our agents' efficiency. Our 7,000 customer service representatives use the solution on a daily basis, and I see further growth potential," said Alan Giles, CTO, Transcom. "InStranet discovered how to filter out the noise created by the explosion of information that customers and agents must navigate. The combination of InStranet's technology and Salesforce CRM makes a lot of sense."

Salesforce.com Acquires InStranet

Salesforce.com's acquisition of InStranet closed on August 4, 2008, for approximately $31.5 million, which includes the assumption of $4.2 million in cash on InStranet's balance sheet. This acquisition does not have an impact on salesforce.com's results for the second quarter of fiscal year 2009, which will be announced later today.

InStranet is headquartered in Chicago, IL, with most of its operations in Paris, France. As part of its ongoing commitment to customer success, salesforce.com will continue to support InStranet customers and plans to fully integrate the seasoned InStranet management team and employees.

Additional information will be available during salesforce.com's quarterly results call scheduled for 2:00pm PT/5:00 pm/ET today. Press, analysts, and investors may access the event by visiting http://www.salesforce.com/investor.

About Salesforce.com

Salesforce.com is the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS). The company's portfolio of SaaS applications, including its award-winning CRM application, available at http://www.salesforce.com/products/, has revolutionized the ways that customers manage and share business information over the Internet. The company's Force.com PaaS enables customers, developers and partners to build powerful on-demand applications that deliver the benefits of multi-tenancy across the enterprise. Applications built on the Force.com platform, available at http://www.force.com, can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange marketplace available at http://www.salesforce.com/appexchange.

As of April 30, 2008, salesforce.com manages customer information for approximately 43,600 customers including ABN AMRO, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, Sprint Nextel, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

"Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements about our acquisition of InStranet, Inc., including statements about the market for InStranet and salesforce.com products and services and the growth of the customer service and support and knowledge base and knowledge management markets, the achievement of which involve risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make.

The risks and uncertainties referred to above include -- but are not limited to -- risks associated with the integration of InStranet, and its technology, rates of growth in the customer service and support and knowledge base and knowledge management markets, acceptance by customers and partners of the solutions of the combined companies and our ability to retain and motivate InStranet employees.

Further information on these and other factors is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time, including our Form 10-Q that will be filed for the quarter ended July 31, 2008 and our Form 10-K for the fiscal year ended January 31, 2008. These documents are available on the SEC Filings section of the Investor Information section of our website at http://www.salesforce.com/investor.

Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

Copyright (c) 2008 salesforce.com, inc. All rights reserved. Salesforce and the "no software" logo are registered trademarks of salesforce.com, inc., and salesforce.com owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners.

SOURCE Salesforce.com

 http://www.salesforce.com

______________________________________________________________________

Submit Press Releases to THE SAAS NETWORK send to SAAS@pr2web.com. (Content must be related to Software-as-a-Service to be published - for more details visit www.pr2web.com).

For more resources on Software-as-a-Service see: THE SAAS NETWORK

_______________________________________________________________________________

Boomi and Centive Partner to Provide On-Demand Data Transformation and Integration With Leading Sales Performance Management Application

Gary E Smith THE SAAS NETWORK — Tue, 19 Aug 2008 21:30:53 GMT

Boomi and Centive Partner to Provide On-Demand Data Transformation and Integration With Leading Sales Performance Management Application

Centive Opts for Fully On-Demand Integration Service to Complement Its On-Demand Sales Incentive Solution

BERWYN, PA--(Marketwire - August 19, 2008) - Boomi, the market and technology leader for on-demand integration, and Centive, the leader in on-demand solutions for sales compensation and sales performance management, today announced the companies have partnered to provide Software-as-a-Service (SaaS) data transformation and integration for Centive's Compel® solution. The Boomi On Demand® service is replacing a prior partnership with a legacy on-premise integration solution to provide Centive and their customers with affordable, enterprise-grade integration services without the need for conventional integration software, appliances or coding.

Centive Compel helps companies calculate sales commissions and bonuses for their sales force while also providing executives, sales managers and sales representatives with secure, real-time visibility into attainment, ranking and commission earnings data. Compel features integration with salesforce.com and other customer relationship management systems to enable sales representatives and their managers to forecast commission earnings based on opportunities in their pipeline.

In partnering with Boomi, Centive will be able to offer customers that have complex data issues an affordable, on-demand solution for data transformation. In addition, by leveraging Boomi's pre-existing connectors, Centive's customers can choose direct integration at the application programming interface (API) level between their source transaction systems and Compel if desired.

"Partnering with Boomi makes sense for Centive and our customers," explained Bob Conlin, chief marketing officer for Centive. "We both have award-winning, native SaaS technologies that are considered best in class, and we both believe that SaaS offerings are the future of business applications. Boomi proved they could meet our demands for performance and ease of use, and Boomi On Demand easily handled our toughest, high-volume data transformation projects. The SaaS industry is challenging traditional thinking about technology, and Boomi is redefining how we should all think about integration. It should be easy, affordable and fast."

Because Boomi On Demand is itself a SaaS platform, it provides Centive with a powerful and secure cloud-based solution to centrally manage customer integrations. With Boomi's "connect once -- integrate everywhere™" solution, Centive customers enjoy immediate connectivity with hundreds of other on-premise and SaaS applications out of the box. They also benefit from the attractive combination of price, ease-of-use, rapid implementation and functionality that Centive and Boomi offer.

"Most companies face a difficult choice when implementing a SaaS application into an enterprise environment -- namely, having to choose between conventional integration products and appliances or creating custom code to tie the application into other data sources. Both options are expensive, especially in relation to the economics of the SaaS industry. Boomi offers a SaaS solution for SaaS integration," said Bob Moul, Boomi's president and CEO. "It's affordable, powerful, scalable and easy to use -- the exact attributes SaaS-savvy ISVs and customers are looking for."

About Boomi

Boomi is the market and technology leader in on-demand integration. Boomi's patent-pending technology enables any combination of SaaS and on-premise integration to be accomplished directly from the Web, eliminating the burden of installing and maintaining software packages or hardware appliances. Highly embeddable, scalable and distributable, Boomi's architecture is being used to power the SaaS ecosystem including application and data integration, platform-as-a-service and cloud computing, and hosted business intelligence, mashups and analytics. Boomi's unique "pay-per-connection" model allows organizations to pay for only the connections they deploy at a fraction of the cost of traditional on-premise integration solutions.

For more information about Boomi, visit www.boomi.com.

Boomi, Visual Integration Technology, Boomi On Demand, Atom and their respective logos are the registered or common law trademarks or service marks of Boomi, Inc. in the United States and other countries. All other trademarks and service marks used in this publication are the property of their respective owners.

Click here to see all recent news from this company

______________________________________________________________________

Submit Press Releases to THE SAAS NETWORK send to SAAS@pr2web.com. (Content must be related to Software-as-a-Service to be published - for more details visit www.pr2web.com).

For more resources on Software-as-a-Service see: THE SAAS NETWORK

_______________________________________________________________________________

Forrester's SaaS Maturity Model Focuses on CRM Solutions

Gary E Smith THE SAAS NETWORK — Fri, 15 Aug 2008 06:10:08 GMT

Forrester's SaaS Maturity Model

Transforming Vendor Strategy While Managing Customer Expectations

Software-as-a-service (SaaS) is the hottest trend in both CRM and the small and midsize business (SMB) market in general. While SaaS appears to be a threat to software vendors with traditional perpetual-license models, it is also an opportunity for competitive advantage. The question is how independent software vendors and service providers can capitalize on this opportunity. Forrester's SaaS maturity model provides an assessment of the solutions and underpins our guidance on realistic strategy transformation for those software vendors and services providers considering a SaaS business model. Targeting the highest maturity level is not necessarily the best fit for every vendor.

To order the full report:

Forrester's SaaS Maturity Model

______________________________________________________________________

For more resources on Software-as-a-Service see: THE SAAS NETWORK

_______________________________________________________________________________

Brabeion Brings on Demand Software Model to IT Governance, Risk, and Compliance

Gary E Smith THE SAAS NETWORK — Fri, 15 Aug 2008 06:07:19 GMT

Brabeion Brings on Demand Software Model to IT Governance, Risk, and Compliance

Rapid SaaS deployment delivers agility and higher value at a lower cost for organizations with urgent IT GRC needs

RESTON, Va., July 30 / / - Brabeion Software, a leading provider of IT Governance, Risk and Compliance (IT GRC) management software, announced today the availability of Brabeion On Demand(TM), a Software as a Service (SaaS) alternative that allows customers to quickly leverage all the benefits of Brabeion's industry-leading solution without the complexity and cost of managing the IT infrastructure required to support it. A SaaS model is particularly attractive to organizations that wish to jump-start their IT GRC programs without an upfront investment in IT infrastructure or have an urgent need to address a single regulatory requirement in specific industries such as retail, healthcare or energy. Brabeion Software will continue to offer its award-winning solution through the traditional perpetual licensing model as well.

The urgent need to implement and rapidly mature programs that automate governance processes, optimally manage risk and demonstrate compliance is driving the growth of on-demand solutions as companies seek a lower cost, outsourced infrastructure to achieve their business objectives.

Survey research conducted over the past three years by THINKstrategies and Cutter Consortium has found rising SaaS adoption with a third of respondents using a SaaS application and another 37% considering it. Four out of five will adopt a SaaS solution in 2008.

"Software as a Service just makes sense when business units need rapid and secure deployments to meet urgent business requirements," said Bill Boni, Vice President and Corporate Information Security Officer for Motorola Information Protection Services. "As IT groups deal with increasing infrastructure complexity along with growing demands from business units and lengthening change management cycles, outsourcing key applications to reliable vendors can provide dramatic business benefits that cannot be always be achieved by traditional deployment models."

According to Gartner, "Software as a Service is forecast to have a compound growth rate of 22.1% through 2011 for aggregate enterprise application software markets, more than double the rate of enterprise software."(1)

Brabeion Software is the only company to provide a complete IT GRC management software solution and has gained public recognition as a leader over the past year by Fortune 500 companies and industry analysts. The Brabeion IT GRC Management Suite manages policies, automates IT control monitoring and measures what actually occurs against what business policies, internal governance, and regulatory sources demand.

Brabeion On Demand offers several key benefits to organizations that wish to jump-start IT governance, risk and compliance programs without a high upfront investment in software and IT infrastructure.

Brabeion's solution brings to customers an end-to-end IT GRC suite complete with policy management, survey and assessment capabilities, and robust compliance and risk dashboards. As part of Brabeion On Demand, customers will have access to the Brabeion Knowledgebase - a library containing over 30 regulations, 1,000 IT standards and 6,000 detailed technology controls with content from PricewaterhouseCoopers. With the functionality in the Brabeion solution, and the deep IT controls content in the Brabeion Knowledgebase, customers will be able to move quickly to a robust risk and compliance infrastructure without the lengthy implementation cycles associated with enterprise deployments.

- Higher Value at a Lower Cost

Brabeion On Demand lowers operating costs by an estimated 25% by the need to purchase, maintain and upgrade hardware and software. Value can be realized immediately with a low monthly subscription fee, no upfront license costs and no ongoing maintenance fees.

- Faster, Easier Deployment

With Brabeion On Demand, customers can be up and running in days - reducing compliance cycles and costs by over 50% leveraging the Brabeion Knowledgebase, publishing policy, automating assessments, measuring compliance and optimally managing risk. In addition, customers can apply new features quickly bypassing lengthy upgrade
processes.

- Industrial Strength, Reliability and Security

Brabeion On Demand is hosted through SAVVIS , a recognized leader in
delivering world-class reliable, secure IT Infrastructures. SAVVIS provides flexible hosting, network, security and application services for over 4,000 customers, including many of the Fortune 500, from its 29 datacenters globally, many connected via SAVVIS' Tier-1 Internet backbone.

"A significant segment of our target market has demonstrated to us their need for more agile deployment alternatives. Brabeion On Demand fulfills that need. Teams can be freed to focus exclusively on maturing governance, risk and compliance programs by quickly and smoothly automating key business processes, without the distraction and complexities of managing the IT infrastructure," said Julian Waits, president and CEO for Brabeion Software. "Brabeion is committed to continuing to drive the industry vision for IT GRC by delivering innovative, value-driven products and services for our customers."

Pricing and Availability

Brabeion On Demand is available immediately. Pricing starts as low as $6,000 per month for one regulation and increases with the number of regulations required. For more information contact sales@brabeion.com or go to www.brabeion.com/solutions/brabeionondemand.

About Brabeion Software

Brabeion, the leading software provider in IT Governance, Risk and Compliance, helps organizations achieve and sustain compliance, optimally manage risks and demonstrate governance through full policy, procedure and controls lifecycle management and measurement with automatic testing and analysis of relevant people, process and technology controls. Brabeion's suite for Governance, Risk and Compliance is the first solution to provide the ability to trace impacts of risk and compliance states from business and legislative requirements, through policy and implementation procedures to controls with automated audits and assessments.

(1) Gartner Report Highlight for Dataquest Insight: SaaS Demand Set to Outpace Enterprise Application Software Market Growth by Sharon A. Mertz, 17 August 2007

Source: Brabeion Software

Web site: www.brabeion.com/

______________________________________________________________________

For more resources on Software-as-a-Service see: THE SAAS NETWORK

_______________________________________________________________________________

iLinc Announces First Quarter Fiscal 2009 Results

Gary E Smith THE SAAS NETWORK — Thu, 14 Aug 2008 06:00:05 GMT

iLinc Announces First Quarter Fiscal 2009 Results

First Quarter Highlights and Recent Events -- Sold audio conferencing assets for $4.5 million in cash -- Recorded net income of $1.2 million or $0.04 per basic share(1) -- Increased Software-as-a-Service ("SaaS") revenue by almost 10% over previous quarter adding 129 new customer contracts -- Earned revenues of $1.9 million(1), an increase of 23% over the March quarter -- Reported adjusted EBITDA(2) of $1.7 million

PHOENIX, Aug 14, 2008 (BUSINESS WIRE) -- iLinc (ILC:

ilinc communications inc com a leader in web conferencing, desktop video conferencing software and collaboration solutions, today announced results for the first fiscal quarter ended June 30, 2008.

Significant Change to Financial Statement Presentation: With the sale of the Company's audio conferencing assets(1) the Company has reclassified the results of its audio conferencing business operations into discontinued operations. With that reclassification, audio conferencing revenue and associated audio conferencing expenses were netted into income from discontinued operations for the first quarter of fiscal 2009, and on a proforma basis, for the same quarter last fiscal year, respectively. Likewise, the gain on the sale of audio conferencing assets is included in discontinued operations. Therefore, all comparisons to prior periods take into account the reclassification of audio conferencing operations and the gain on sale into discontinued operations.

First quarter total revenues from continuing operations were $1.9 million, a decrease of 24% when compared to total revenue of $2.5 million for the same quarter last fiscal year. Total revenues increased by $353,000 or 23% when compared to the March quarter.

The Company reported a net income from continuing and discontinued operations of $1.2 million or $0.04 per basic and $0.04 per diluted share during the first quarter, as compared with net income of $78,000, or break-even per basic and diluted share, for the same quarter last fiscal year. The Company recorded a gain of $2 million on the sale of its audio conferencing business.

The Company reported adjusted EBITDA(2) of $1.7 million from continuing and discontinued operations for the first quarter, as compared to $687,000 of adjusted EBITDA(2) for the same quarter last fiscal year. The Company also reported adjusted EBITDA(2) from continuing operations of ($254,000) during the first quarter, as compared to adjusted EBITDA(2) of $30,000 from continuing operations for the same quarter last fiscal year.

James M. Powers, Jr., President and Chief Executive Officer of iLinc, said, "iLinc has undergone some significant changes in the past six months and is very well positioned in this high growth web and video conferencing market. First, we redirected our sales strategy toward the more prevalent Software-as-a-Service model in early 2008. Our goal is to grow long-term subscription revenue while continuing to sell software in those vertical markets where advantageous. We are well underway with that effort and have begun to see the results in the form of shortened sales cycles, increased transaction counts and continued enthusiasm in the market for our products. Sales this quarter provided a record number of subscription transactions, monthly recurring revenue and growing backlog. To further our transition to a SaaS provider of award-winning collaboration software, we successfully sold our audio conferencing assets. That sale resulted in almost $4.5 million in cash and a $2 million gain from an asset that customers and investors alike perceived as increasingly commoditized," added Dr. Powers.

"The transition to the SaaS model reduced our short-term quarterly revenue and we planned for this impact, but we believe over time it will provide long-term compounding subscription revenue that will greatly enhance the value of our company. After only four months, we see increasing rates of adoption that should provide recurring monthly revenue well into the future. As an early indicator of that forward-looking trend, our total subscription revenues were up almost 10% when compared to the March quarter. We look forward to further describing the sales trends that give us confidence about our future on the earnings call today," concluded Dr. Powers.

James L. Dunn, Jr., Chief Financial Officer of iLinc, said, "Because of the reclassification from the sale of audio and the shift from software to SaaS revenue, we felt it important to provide not only comparisons to the same period last fiscal year but also to the more relevant March quarter (Q4 of FY2008). We are pleased to have raised capital in difficult capital markets and plan to judiciously deploy that capital to foster the growth of our increasingly popular SaaS model," concluded Mr. Dunn.

A webcast of iLinc Communications' fiscal 2009 first quarter conference call will be hosted live at 11:00 a.m. Eastern time on August 14, 2008. Interested parties may participate in the iLinc online meeting and/or listen to the audio portion via the telephone. To join the live online session and see the presentation, please go to http://ir.ilinc.com/public/join and follow the login instructions. To hear the audio portion of the meeting, call 1-800-447-0521 and provide the operator with the confirmation number of 22369731 when requested. A replay of the event will be available after the call and accessible online through the Company's web site at www.iLinc.com.

(1) Adjustment for Audio Asset Sale

iLinc sold its audio conferencing assets in the June quarter of fiscal 2009. Pursuant to the criteria established by Statement of Financial Accounting Standard (SFAS) No. 144, Accounting for the Impairment of Disposal of Long-Lived Assets, iLinc had characterized its audio assets as "assets held-for-sale" as of March 31, 2008 and the results of the audio conferencing operations as discontinued operations. With the consummation of the sale of those assets in June, iLinc has reclassified audio conferencing assets and liabilities as "related to discontinued operations" on the Balance Sheet and all audio conferencing income and expense as discontinued operations on the Statement of Operations. The results of prior periods have been reclassified to provide proforma comparisons to current periods after taking into effect the reclassification required by SFAS 144.

(2) Explanation of Adjusted EBITDA, a Non-GAAP Financial Measure

We report adjusted EBITDA, a financial measure that is not defined by Generally Accepted Accounting Principles. We believe that adjusted EBITDA is a useful performance metric for our investors and is a measure of operating performance that is commonly reported and widely used by financial and industry analysts, investors and other interested parties because it eliminates significant non-cash and/or one-time charges to earnings. It is important to note that non-GAAP measures should be considered in addition to, not as a substitute for or superior to, net income (loss), cash flows, or other measures of financial performance prepared in accordance with GAAP. A reconciliation of net income to adjusted EBITDA is as follows for the three months ended June 30, 2008 and 2007.

                                                    Three months ended
                                                         June 30,
                                                    ------------------
                                                      2008     2007
                                                      (in thousands)
Net Income                                          $ 1,206  $     78
Non-cash charges and credits:
Interest expense                                        337       364
Financing and late fees                                   9        13
Warrant expense                                          --        21
Gain on sale of assets                                    1        --
Income tax                                               21        21
Interest income                                         (12)       (7)
Stock compensation expense                               43        36
Depreciation                                             66        66
Amortization                                             53        95
                                                    ------------------
     Adjusted EBITDA                                $ 1,724  $    687
                                                    ==================

About iLinc Communications, Inc.

iLinc, a recognized leader in web conferencing, desktop video conferencing software and collaboration solutions, aims to revolutionize the way organizations meet and communicate. Through its software and services, iLinc liberates people by enabling them to get more done, travel less, achieve work-life balance while preserving the environment. iLinc offers the only enterprise-class web and video conferencing software that allows customers to choose between a software-as-a-service (SaaS) rental model or a traditional software purchase model, in combination with hosting by iLinc or on-premise installation. iLinc is headquartered in Phoenix, Arizona. For more visit www.ilinc.com/investors.

This press release contains information that constitutes forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Any such forward-looking statements involve risk and uncertainties that could cause actual results to differ materially from any future results described within the forward-looking statements. Factors that could contribute to such differences are disclosed in the Company's annual report on Form 10-K, quarterly reports on Form 10-Q, and other reports filed with the Securities and Exchange Commission. The forward-looking information provided herein represents the Company's estimates and expectations as of the date of the press release, and subsequent events and developments may cause the Company's estimates and expectations to change. The Company specifically disclaims any obligation to update the forward-looking information in the future. Therefore, this forward-looking information should not be relied upon as representing the Company's estimates and expectations of its future financial performance as of any date subsequent to the date of this press release.

iLinc, iLinc Communications, iLinc Suite, MeetingLinc, LearnLinc, ConferenceLinc, SupportLinc, EventPlus, iReduce, iLinc Enterprise, iLinc Essentials and their respective logos are trademarks or registered trademarks of iLinc Communications, Inc.

             iLINC COMMUNICATIONS, INC. AND SUBSIDIARIES
           CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
                             (unaudited)
                (in thousands, except per share data)

                                                    Three months ended
                                                         June 30,
                                                    ------------------
                                                      2008      2007
                                                    --------- --------
Revenues
 Software licenses                                   $   585  $ 1,152
 Subscription services                                   469      511
 Software maintenance, hosting and other services        866      855
                                                    --------- --------
     Total revenues                                    1,920    2,518
                                                    --------- --------

Cost of revenues
 Software licenses                                        45       67
 Subscription services                                    66      103
 Software maintenance, hosting and other services        127      211
 Amortization of technology                               53       --
                                                    --------- --------
     Total cost of revenues                              291      381
                                                    --------- --------

Gross profit                                           1,629    2,137
                                                    --------- --------

Operating expenses
 Research and development                                531      362
 Sales and marketing                                     900    1,172
 General and administrative                              613      663
                                                    --------- --------
     Total operating expenses                          2,044    2,197
                                                    --------- --------

(Loss) from operations                                  (415)     (60)

Interest expense                                        (258)    (256)
Amortization of beneficial debt conversion               (79)     (81)
                                                    --------- --------
     Total interest expense                             (337)    (337)
Interest income (charges) and other                        3      (27)
                                                    --------- --------
Loss from continuing operations before income taxes     (749)    (424)
Income taxes                                             (21)     (21)
                                                    --------- --------

Loss from continuing operations                         (770)    (445)
Income from discontinued operations                    1,976      523
                                                    --------- --------

Net income                                             1,206       78
  Series A and B preferred stock dividends               (29)     (35)
                                                    --------- --------
Income available to common shareholders              $ 1,177  $    43
                                                    ========= ========
Income per common share, basic
 From continuing operations                          $ (0.02) $ (0.01)
 From discontinued operations                           0.06     0.01
                                                    --------- --------
      Net income per common share, basic             $  0.04  $    --
                                                    ========= ========
Income per common share, diluted
 From continuing operations                          $ (0.02) $ (0.01)
 From discontinued operations                           0.06     0.01
                                                    --------- --------
      Net income per common share, diluted           $  0.04  $    --
                                                    ========= ========

Number of shares used in calculation of income per
 share:
    Basic                                             34,256   33,585
                                                    ========= ========
    Diluted                                           34,256   33,585
                                                    ========= ========

             iLINC COMMUNICATIONS, INC. AND SUBSIDIARIES
                CONDENSED CONSOLIDATED BALANCE SHEETS
                  (in thousands, except share data)

                                                  June 30,   March 31,
                                                    2008       2008
                                                 ----------- ---------
                                                 (unaudited)
Assets
Current assets:
 Cash and cash equivalents                         $  1,232  $    669
 Certificates of deposit                              2,760       373
 Accounts receivable, net of allowance for
  doubtful accounts of $25 and $30 at June 30
  and March 31, 2008, respectively                      785       627
 Other receivables                                      953        --
 Prepaid expenses and other current assets              301       272
 Assets related to discontinued operations              594     3,145
                                                 ----------- ---------
   Total current assets                               6,625     5,086

Property and equipment, net                             521       566
Goodwill                                              9,229     9,520
Intangible assets, net                                  788       869
Other receivables                                       120        --
Other assets                                             14        14
                                                 ----------- ---------
   Total assets                                    $ 17,297  $ 16,055
                                                 =========== =========

Liabilities and Shareholders' Equity
Current liabilities:
 Current portion of long term debt                 $     95  $     95
 Accounts payable trade                                 458       612
 Accrued liabilities                                    993       751
 Current portion of capital lease liabilities           124       120
 Deferred revenue                                     1,509     1,507
 Liabilities related to discontinued operations         707       778
                                                 ----------- ---------
   Total current liabilities                          3,886     3,863

Long term debt, less current maturities, net of
 discount and beneficial conversion feature of
 $741 and $791, at June 30 and March 31, 2008,
 respectively                                         7,566     7,535
Capital lease liabilities, less current
 maturities                                             224       256
Deferred tax liability                                  406       384
                                                 ----------- ---------
   Total liabilities                                 12,082    12,038
                                                 ----------- ---------

Shareholders' Equity:
Preferred stock series A & B, 10,000,000 shares
 authorized:
Series A preferred stock, $.001 par value,
 75,000 and 105,000 shares issued and
 outstanding, liquidation preference of $750,000
 and $1,050,000 at June 30 and March 31, 2008,
 respectively                                            --        --
Series B preferred stock, $.001 par value,
 55,000 shares issued and outstanding,
 liquidation preference of $550,000 at June 30
 and March 31, 2008, respectively                        --        --
Common stock, $.001 par value 100,000,000 shares
 authorized 36,056,228 and 35,456,228 issued at
 June 30 and March 31, 2008, respectively                35        35
 Additional paid-in capital                          46,519    46,498
 Accumulated deficit                                (39,931)  (41,108)
 Less: 1,432,412 treasury shares at cost             (1,408)   (1,408)
                                                 ----------- ---------
   Total shareholders' equity                         5,215     4,017
                                                 ----------- ---------
   Total liabilities and shareholders' equity      $ 17,297  $ 16,055
                                                 =========== =========

SOURCE: iLinc Communications, Inc.

______________________________________________________________________

For more resources on Software-as-a-Service see: THE SAAS NETWORK

_______________________________________________________________________________

Free CRM Now the Safest Online CRM in the Industry

Gary E Smith THE SAAS NETWORK — Wed, 13 Aug 2008 18:05:09 GMT

Free CRM Now the Safest Online CRM in the Industry

FreeCRM.com Adds McAfee Secure and PCI Compliance

SAN FRANCISCO, CA, Aug 13, 2008 (MARKET WIRE via COMTEX) -- FreeCRM.com, the world's largest on-demand provider of SaaS CRM services with over 87,000 customers, today announced it is enhancing its security -- and protecting its customers -- by implementing advanced hacker-safe and PCI compliance scanning technology to protect, audit, and certify network and e-business security.

FreeCRM.com has added McAfee Secure scanning and PCI compliance auditing. McAfee Secure scans the FreeCRM.com site daily, adding comprehensive network security audits and vulnerability management technology.

FreeCRM.com is now the most secure on-demand, web-based (SaaS) Customer Relationship Management system available in the industry.

Now providing the most comprehensive protection of customer data in the entire online CRM industry, FreeCRM.com has also deployed Extended Validation (EV) Secure Sockets Layer (SSL) Certificates from VeriSign, Inc., the trusted provider of Internet infrastructure services for the networked world. Additionally, Free CRM is also a member of the TRUSTe Privacy Seal program as well as the BBB Online trustmark.

"FreeCRM.com is blazing a trail for other SaaS providers to follow, providing the highest level of security and protection available in the industry, eclipsing SalesForce.com by leaps and bounds," said Eric Stone, CEO of CRM ASP, Inc., parent company to FreeCRM.com. "In our industry, data protection is the most important issue for adoption of software-as-a-service. By working with McAfee, VeriSign, TRUSTe and the BBB, we are demonstrating our commitment to safeguarding customer information online and challenging our competitors to raise the bar for online security."

"We know that phishing and other schemes aren't limited to banks or retailers: any organization with information worth protecting is susceptible to fraudulent activity," continued Stone. "By deploying McAfee Secure and PCI Compliance and VeriSign EV SSL Certificates, FreeCRM.com is putting the interests of our customers first and setting a new standard for online security among SaaS providers."

About FreeCRM.com

With over 87,000 companies, FreeCRM.com is the world's leading on-demand CRM provider for businesses worldwide. With unlimited data storage and XML data integration, Microsoft Outlook integration, Palm Pilot, RIM / BlackBerry and Pocket PC support, iPhone Synchronization and more, FreeCRM.com is a terrific alternative to SalesForce.com and other CRM products with web-based solutions or on-premises licensing options.

For more information visit us at http://www.FreeCRM.com

Contact Information:

Angelica DuBoise
Email Contact
1-866-829-7011
415-874-8040

SOURCE: CRM ASP Inc.

Provenir Partners with Jaywing to Provide Credit Decisioning Products as SaaS

Gary E Smith THE SAAS NETWORK — Tue, 12 Aug 2008 20:19:43 GMT

Provenir Partners with Jaywing to Provide Credit Decisioning Products as SaaS

Jaywing to provide innovative products for the financial services industry using Provenir's hosted software technology.

London, UK and Parsippany, NJ (PRWEB) August 12, 2008 -- Jaywing, the UK's leading analytics and consultancy services specialist in marketing, credit and fraud and Provenir, a leading provider of enterprise customer lifecycle management software, today announced that they have entered into a partnership. The partnership will allow financial services providers to take advantage of both Jaywing's advanced data analytics and industry expertise combined with Provenir's industry-leading technology in a robust managed infrastructure.

Provenir

The powerful combination of our customer lifecycle management platform and Jaywing's precision strategic and customer data analytic capabilities, along with their impressive market insight, will enable more clients outside the U.S. to benefit from innovative financial solutions.

Under the agreement Jaywing will be able to deliver its smartdecisions product as a SaaS (Software as a Service) on Provenir-provided software and infrastructure. Jaywing's smartdecisions gives lenders access to multiple data sources, including credit bureaus, combined with powerful analytics and decision rules to provide real time credit application decisions through a single online client link. The agreement envisages the introduction of other products in the UK later this year, with possible plans to expand into the rest of Europe.

As partners, Provenir will leverage Jaywing's strong financial industry expertise and presence to penetrate markets outside the US, while Jaywing will benefit from Provenir's flexible and configurable hosted software platform for rapid and accessible delivery of some of its products to its clients.

"We are delighted to have Jaywing as a partner," said Jeffrey Oulton, COO of Provenir. "The powerful combination of our customer lifecycle management platform and Jaywing's precision strategic and customer data analytic capabilities, along with their impressive market insight, will enable more clients outside the U.S. to benefit from innovative financial solutions."

"Our relationship with Provenir is designed to provide our clients with easy to implement products and makes the most of our complementary capabilities," said Andy Gardner, CEO of Jaywing. "It was important for us to find a partner we can work well with and who will allow us to focus on our strengths in providing accessible and executable analytical insight. We have definitely found that in the Provenir team."

About Jaywing:

Jaywing is the UK's leading data services specialist, working mainly in the areas of marketing and risk in a wide range of sectors including financial services, retail, utilities and telecoms. The Jaywing team has a wealth of expertise and works with organisations to make sure they get the most out of their data strategies through sourcing and managing data, meaningful analysis to provide insight and the execution of customer strategies based on such insight. Jaywing does smart things with data.

Jaywing's pragmatic approach focuses on delivering tangible benefits to clients, achieving their objectives by interpreting data in a fresh and intelligent way that is specific to each client. Jaywing's unique structure and culture facilitates a way of approaching client work that is unlike anyone else in the market.

Clients include many blue chip organisations such as, Egg, Alliance & Leicester, Barclaycard, Kaupthing Edge, Permanent TSB, Cheltenham & Gloucester, Thomas Cook Financial Services, NHS Supply Chain, British Gas, E-on, The Electoral Commission and Ace Insurance.

Jaywing is a member of Digital Marketing Group plc. For more information please visit: www.jaywing.com.

About Provenir:

Provenir is a leading provider of enterprise software for managing the customer lifecycle. Founded in 1992, the company's historical focus on solutions for the financial industry has led to successful implementations at major banks and credit institutions. This proven ability to handle key financial data and processes is now enabling companies in other industries to make use of the Provenir Platform to manage their customer lifecycle interactions.

Companies use Provenir software to create customized systems from a common architecture, letting IT and business collaborate to maximize profitability of operations that impact financial performance. Business applications of Provenir technology include originations, prospecting, account management, collections and recovery, customer service, and compliance. Information about Provenir, the Provenir Platform, and professional services are available on the company's website at www.provenir.com.